COVID-19 Update

As of Tuesday March 17th, the CDC has recommended that all routine eye care be deferred until further notice in order to slow the transmission of COVID-19 through our community.

East Aurora Office

Under that recommendation, Council Opticians Of East Aurora has decided to suspend routine eye care for the time being. We currently plan on operating under limited hours and with limited staff. Effective Friday March 20, we will be available Saturday 10:00am – 12:00pm,  Monday and Thursday from 10:00am – 1:00pm.

Hamburg Office

Under that recommendation, Council Opticians Of Hamburg has decided to suspend routine eye care for the time being. We currently plan on operating under limited hours and with limited staff. Effective Friday March 20, we will be available Saturday 10:00am – 12:00pm, Monday and Thursday from 10:00am – 1:00pm.

Niagara Falls Office

Under that recommendation, Council Opticians Of Niagara Falls has decided to suspend routine eye care for the time being. We currently plan on operating under limited hours and with limited staff. Effective Friday March 20, we will be available Saturday 10:00am – 12:00pm,  Monday and Thursday from 10:00am – 1:00pm.

During this time our offices will be offering the following limited services:

  1. Care of Ocular Emergencies: If you feel you have an urgent need to be seen, please contact our office. You will then be contacted by our doctor who will speak with you about your condition and determine the best course of action to keep you and our employees safe.
  2. Placement and Delivery of Contact Lens Orders: We will continue to accept contact lens orders over the phone when the store is open (hours of operation listed above). We are allowing extensions on contact lens prescriptions for the time being, and we encourage you to order a six month or year supply to hold you over as long as possible.
  3. Placement and Delivery of Glasses Orders: We will be allowing patients to pick up existing glasses at the above listed hours of operation. We will only be offering basic adjustments and repairs that do not require person-to-person interaction. If you have a glasses emergency and you cannot function without correction, please call us and we will order a duplicate of whatever you last ordered to hold you through.

At this time, we are not rescheduling any canceled routine exams. We will send out reminders to reschedule your appointments after we have resumed normal operations. Please reference our website and facebook page for any further updates, as well as watching for emails, phone calls, or text messages.

We appreciate everyone’s cooperation and understanding during this stressful time. We do not take these decisions lightly, but we feel this is the best course of action for the safety and well-being of our patients and staff. It is imperative that we do our part and we encourage everyone to do theirs. Stay safe and wash your hands.

Council Opticians in Hamburg